Return and Refund Policy

1. Return Period: Customers may request a return within 7 days of delivery if the product is damaged, defective, incorrect, or significantly different from its description.

2. Product Condition: The product must be unused, unwashed, and returned with its original packaging, tags, accessories, invoice, and free gifts.

3. Return Request: Email kshitizkatiyar0737@gmail.com with your order number, reason for return, and clear product photos. For damaged, missing, or incorrect products, contact us within 48 hours and provide a parcel-opening video.

4. Non-Returnable Products: Used, damaged, altered, opened hygiene products, customised items, clearance products, and products without original packaging are not eligible for return.

5. Refund Processing: Approved refunds will be processed within 5–7 business days to the original payment method. For COD orders, refunds may be issued through UPI or bank transfer.

6. Order Cancellation: Orders may be cancelled before dispatch by contacting us. Once dispatched, cancellation may not be possible. Returns must only be sent to the address provided by Swiftkart after approval.